Jakarta, Ekuatorial – The Ministry of Environment and Forestry on Thursday (12/3) launched complaint mechanism to deal with cases related to environment and forestry, in Jakarta.
Public can submit their complaints or share information related to environment and forestry issues through the ministry’s website http://pengaduan.menlhk.go.id, sent email [email protected] or call and SMS to 0811-932-932.
In addition, people can also come directly to the Ministry’s secretariat for environment and forestry cases complaints located at Manggala Wanabakti building, Blok 1, Senayan, Jakarta.
“We are seriously developing mechanism for public services, especially related to tenure conflicts or land and forest fires, which still have not been able to be handled completely,” said Siti Nurbaya, Minister of Environment and Forestry, who also launched the website to detect land and forest fires in Indonesia.
Up to date, the ministry had received 143 complaints, — 43 letters, ten emails, 31 SMS, 13 complaints through website, five direct complaints, and one telephone –. From those cases, 71 cases are related to environment, 69 cases are related to forestry, and three are non-environment and forestry.
Furthermore, Nurbaya said that completion of conflicts would be different from each case.
“It can be sanction, court, or compensation. It can also be in forms of abolition, rehabilitation or amnesty. It depends on the case,” she said. “But, I need to underline that the most important thing is that people can monitor case progress. So, they won’t feel left alone.”
Sandra Moniaga, a commissioner of National Human Rights Commission (Komnas HAM), appraised the ministry’s movement but underlined that it must also reached other ministries to deal with environment and forestry issues.
“This is the first [complaint mechanism] for forestry ministry, I congratulate on the move. However, there would be challenges in the future, one of them is to convince ministry of energy and mineral resources, [ministry of] agriculture, and others to act the same,” said Moniaga. “Because, it’s impossible to solve cases without coordination among other ministries.”
She cited reclamation in Bangka island which was still going on. “The ministry [of environment and forestry] might have saved several trees but harbor development is still going because ministry of transportation does not revoke its permit,” she said.
Meanwhile, Chalid Muhammad, director Indonesian Green Institute, said that the ministry was changing its style by opening complaint mechanism for public, especially related to forestry issues.
“If in the past, the lobby was established as an office for permit issuance. Now, it has become an office dealing with victims of those permits. It’s a significant mark,” said Muhammad. Fidelis E. Satriastanti